1. General Provisions
These refund guidelines are designed to outline the procedures and terms for refunds when the customer is not satisfied with the services provided. The guidelines establish clear rules and procedures that apply to refund requests.
2. Responsibilities
WorldStay Elite is committed to delivering high-quality services and complying with all applicable laws and regulations in the investment field.
3. Refund Terms and Conditions
3.1 Accidental Transactions: In the case of accidental transactions or technical errors that may result in a loss of funds, the company commits to refunding the lost funds in full.
3.2 Transaction Cancellation: The customer has the right to cancel a transaction within a certain time frame from the execution time. Refunds are made according to established terms and commissions.
3.3 Unsatisfactory Quality of Services: If the customer is not satisfied with the quality of the services provided, the company will review the refund request on a case-by-case basis and make a decision according to internal procedures.
3.4 Prohibited Transactions: Refunds will not be issued if the transaction is related to illegal activities or violations of the company's policies.
4. Refund Procedure
4.1 Submitting a Request: The customer submits a refund request by contacting the customer support team via the provided contact information.
4.2 Processing the Request: The refund request will be processed by the company as soon as possible, usually within two working weeks.
4.3 Decision: After reviewing the request, the company will decide whether to issue a refund or explain the reasons for the denial.
4.4 Disbursement of Funds: If the decision is positive, the company will transfer the funds to the customer's account as soon as possible.
5. Final Terms
These refund guidelines are an integral part of the general terms of use of the investment platform. The company reserves the right to make changes to the guidelines without prior notice, but changes will be published on the company's official website.
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